Contact Us

Tel: 01983 403883
enquiries@isleofwightzoo.com

Isle of Wight Zoo,Yaverland Seafront
Sandown, Isle of Wight
PO36 8QB

Vacancies

Current vacancies :

Retail Manager

An exciting opportunity for an experienced, confident and hands-on Retail Manager who will have the drive and determination to create an outstanding retail department while continuing to ensure our guests feel welcomed and cared for.
Your role will be to ensure the high standard of the Trust’s visitor experience is sustained and to grow the business further. You will work in partnership with senior managers and staff across the organisation to ensure the smooth running of our admissions and retail function and the visitor attraction as a whole.

Responsible to: CEO
Responsible for: Suppliers, a small staff, volunteers and liaising effectively with colleagues
Salary: Negotiable depending on experience
Hours: Full-time (40 hrs), may include some weekends . Some evening hours are required for a few events each year.

About the Isle of Wight Zoo – Home of The Wildheart Trust
The IOW Zoo has recently become a charity ('The Wildheart Trust’) following many years under private ownership. It is the Island’s original zoo and is well-loved by the local community and widely visited by residents as well as tourists. Our mission is to inspire and empower people to take positive action to protect our planet and the animals we share it with. We specialise in providing lifelong refuge to rescued big cats. The zoo is nestled within an Napoleonic fort in the picturesque Sandown Bay. The zoo’s shop is connected to our zoo café and can be visited by non-zoo customers. We pride ourselves on the intimate and friendly feel of our visitor experience and the emphasis we place on caring for each animal as an individual.
Purpose and objectives:
To promote the mission of the Trust and achieve the Trust’s aims which include being a flourishing charity which connects people to wildlife and the environment. Work to increase revenue from all areas of our Retail function while supporting the ethos of the charity.

Lead the Trust’s Admissions & Retail function, ensuring that operations run smoothly and realising the full potential for the Trust Shop and associated income streams.
Work to transform the Trust Shop into a central part of the zoo visitor experience while also establishing it as the 'go to’ IOW retail outlet for animal and wildlife themed
Develop and manage the various retail schemes including animal adoptions, animal experiences and memberships
Main duties and responsibilities:
• Ensure the Admissions & Trust Shop team provide exceptional customer service and a warm visitor welcome at all times with professionalism and respect
• Oversee all aspects of the day-to-day operations, ensuring all staff, systems and processes are operating smoothly and health and safety protocols are adhered to
• Manage the Admissions and Trust shop team providing training and support as required
• Develop the Trust Shop team in line with the overall culture of the Trust as a 'one team’ organisation, participating as a member of the Management Team and working closely with colleagues across the site
• Take pride in appearance of the staff and premises, maintaining an attractive environment with faultless housekeeping standards
• Achieve or exceed sales, profitability and other key performance indicator targets
• Assess and review retail activities and develop retail plans to grow the business delivering year-on-year growth in sales and bottom line contribution
• Uplift and expand product offering to cater for all budgets and maximize the potential to showcase products aligned to the Trust’s conservation and animal welfare aims
• Ensure that the Trust Shop becomes an integral part of the visitor experience where people feel comfortable and taken care of and their feedback is sought and valued
• Maintain extensive knowledge of the Trust’s products in order to provide customers with information, motivating sales and donations in an appropriate manner that reinforces the Trust’s positive image and is perceived as helpful rather than pushy
• Review and develop retail schemes and ensure the smooth delivery of these areas
• Contribute to the wider priorities of the Trust, including mobilizing support for appeals or campaigns
• Manage stock control to ensure appropriate levels are maintained
• Ensure finances and cash are managed in accordance with audit and security requirements and good practice
• Stay abreast with, deploy and master technology
• Attend trade shows, conferences, seminars and exhibitions as required
• Any other duties which are relevant to the role
PERSON SPECIFICATION
Essential Experience and Qualifications:
• Substantial retail management experience working in a similar retail operation, preferably in a gift shop or visitor attraction; a proven track record of success in growing sales and delivering targets and KPI’s for a retail business
• Understanding of merchandising principles, including sourcing stock, selecting suppliers, negotiating prices, visual merchandising and displays, and managing stock levels to suit the seasons
• Resilient, positive and committed to delivering a consistently high standard of customer service through effective staff management and leading by example. Able to respond to customer feedback and constructively resolve any problems
• Financial acumen for developing budgets and plans and monitoring results
• Awareness of and experience with Gift Aid desirable
• Professional appearance and impression, excellent written and verbal communication and ambassadorial skills at all levels and across all forms with a passion for the cause
• Strong organisational and multitasking skills and ability to cope with competing demands
• Management and team leading skills, preferably including volunteers as well as staff, with natural flair for influencing and motivating people on all levels
• Initiative to cope with the unexpected and willingness to be a hands-on member of the retail team
• Excellent IT and technical skills including EPOS, online sales, Word, PowerPoint, and Excel
• Experience of analysing and interpreting financial data in a retail environment
• Integrity and trustworthiness. Able to prioritise security without compromising customer care
• Working knowledge of Equal Opportunities and Diversity practise
• Working knowledge of Employment Law

APPLICATION
Complete the application form and send, together with a CV and covering letter, to enquiries@isleofwightzoo.com or by post to CEO, Isle of Wight Zoo, Sandown, Isle of Wight, PO36 8QB
Please Note: successful candidates may be subject to a DBS (Disclosure and Barring Service, formerly CRB) check and references.
Closing date: 30 June

Please use the link below to downlaod an application form

IOW Zoo Application Form.pdf

General Site Assitant

An exciting opportunity for a dynamic, energetic and hard-working individual to join our dedicated team for a seasonal role which will provide day-to-day operational support across a range of site activities.

This important role will be, by its nature, diverse and unique. You will help the core team to deliver high standards of customer satisfaction while ensuring support is on hand for all departments.
Responsible to: Site Manager and Horticulture Manager
Responsible for: Suppliers, a small staff, volunteers and liaising effectively with colleagues
Salary: National Minimum Wage/National Living Wage
Hours: 1 x Full-time and 1 x Part-time position available, includes weekends .
About the Isle of Wight Zoo – Home of The Wildheart Trust
The IOW Zoo has recently become a charity ('The Wildheart Trust’) following many years under private ownership. It is the Island’s original zoo and is well-loved by the local community and widely visited by residents as well as tourists. Our mission is to inspire and empower people to take positive action to protect our planet and the animals we share it with. We specialise in providing lifelong refuge to rescued big cats. The zoo is nestled within an Napoleonic fort in the picturesque Sandown Bay. The zoo’s shop is connected to our zoo café and can be visited by non-zoo customers. We pride ourselves on the intimate and friendly feel of our visitor experience and the emphasis we place on caring for each animal as an individual.
Purpose and objectives:
To assist with the smooth running of the organization and provide back-up support for the core team.

To contribute to the site presentation making sure that standards are optimized at all times so that the environment is pleasurable for our guests.

To help maintain a safe and secure site for our visitors, staff and animals.

Main duties and responsibilities:
• Management of soft landscaping including mowing, strimming and weed control
• Keeping pathways swept and free from debris
• Waste management and cleaning of facilities
• Assist with basic maintenance of site and facilities
• Painting and decorating
• Running errands as required
• Any other duties which are relevant to the role
PERSON SPECIFICATION
• Reliable, energetic and positive with outstanding ability to use own initiative
• Able to respond efficiently to a range of instructions and prioritise workload
• Physically fit with good stamina and able to work outdoors in all weathers
• Excellent communication skills with ability to interact professionally and cheerfully with colleagues and customers
• Exceptional eye for detail with genuine desire to do a good job
• Experience in basic maintenance and horticultural activities
• Driving licence preferable
• Unquestionable integrity and trustworthiness


APPLICATION
Complete the application form and send, together with a CV and covering letter, to enquiries@isleofwightzoo.com or by post to Site Manager, Isle of Wight Zoo, Sandown, Isle of Wight, PO36 8QB
Please Note: successful candidates may be subject to a DBS (Disclosure and Barring Service, formerly CRB) check and references.
Closing date: 27 June

IOW Zoo Application Form.pdf

Seasonal cafe assistants

We are currently recruiting Cafe Assistants to join our team at the Isle of Wight Zoo. These are part-time seasonal positions (subject to a trial period) and may include school holidays, bank holidays, weekends and occasional evening work for special events.
Café Assistants are responsible for maintaining high standards of customer service and food hygiene. Duties are mainly front-of-house involving taking orders, taking payments and serving. These roles will be based either in our ice-cream hut or the main zoo café. You will need to be/have:
• A friendly and welcoming attitude
• Flexible approach to working hours
• Customer service experience is beneficial but not essential
• Good interpersonal skills
• Trustworthy and security conscious
• Numerate and computer Literate, EPOS experience will help but is not essential
• Good communication skills
• Team player
• Ability to work under pressure and with conflicting priorities
• Food hygiene certificate an advantage but not essential
Salary: National Minimum Wage or National Living Wage for age group.
References required.
Due to the location and working hours own transport beneficial.
Closing date for applications – Friday 23rd June 2017
To apply, please click on link below to download an application form, once completed please send to the Catering Manager via email catering@isleofwightzoo.com or post: Catering Manager, Isle of Wight Zoo, Sandown, IOW, PO36 8QB

IOW Zoo Application Form.pdf


Working at the Zoo

The Isle of Wight Zoo is one of the Island's premier attractions and is a member of BIAZA (British and Irish Association of Zoos and Aquariums). We aim for the highest standards of customer service and animal welfare to ensure that we continue to maintain and progress our reputation within the tourism and zoological industry.

The zoo's operations are divided into the following departments and the zoo employs 15 to 40 staff fluctuating throughout the year depending on the demands of the business. Some of these posts are made up of permanent full-time/part-time positions with additional staff employed on a temporary basis:

  • Operations (incorporating HR and Finance)
  • Animal 
  • Education
  • Maintenance and Horticulture
  • Trading - including Retail, Catering and Marketing
Working within a zoo environment can be exceptionally rewarding and interesting. The Isle of Wight Zoo aspires to recruit hard working and enthusiastic individuals who will contribute positively and significantly to the organisation's needs while supporting the overall ethos of the zoo.



Applying for Vacancies
If you are applying for an advertised vacancy you will need to complete the application form that comes with the vacancy. It may help you to know that we usually advertise vacancies in the following way

Successful applicants for vacancies with the Isle of Wight Zoo may be required to have a Criminal Records Bureau check as a condition of employment.

Criminal Records Bureau Policy

Recruitment of Ex-Offenders If you are short-listed for a position you will be contacted within 28 days of the closing date. If you do not hear from the zoo within this time-frame then your application will unfortunately have been unsuccessful. We regret that due to the very large number of applications we receive we are unable to notify unsuccessful candidates.

Current vacancies will be listed at the top of the page - please visit their respective job descriptions for details on how to apply.

Sending in a CV

If you have experience and/or skills which you feel may be of value to the zoo and are looking for employment you may wish to contact us in case a vacancy arises. You are very welcome to send in a CV, which we will keep on file for six months. Please note that we only accept speculative CVs by post - we do not open attachments on unsolicited emails. The address to send them to is:

Enquiries, Isle of Wight Zoo , Yaverland , Sandown , Isle of Wight PO36 8QB

Please indicate in your covering letter which department/s of the zoo you would like to be considered for.

Careers Advice - Zoo Keeping

Please note that the following information is provided on external sites.